Privacy Policy

 

Tide is committed to protecting your privacy and security of our customers and will only use information collected about you in accordance with the General Data Protection Regulations (GDPR). We fully appreciate and respect the importance of data protection and security on the Internet.

The information we collect and how we use it

When you contact us, we need to know your name and other information such as your postal address, e-mail address and telephone number. We gather this information to allow us to process your request. The relevant information is then used by us, to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service. These statistics will not include information that can be used to identify any individual. If you would rather not receive this information, please contact us requesting opt out.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

This policy outlines how your personal information is used when using our website (www.tide-scotland.co.uk) and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used and forms part of our terms and conditions.

Our use of Cookies and other information gathering technologies

This website uses cookies. For more information see our cookies policy.

How we protect your information

The Internet is not a secure medium. However, we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you request information or leave feedback that is then passed on to the relevant destination using the same level of encryption. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Updating your details

If any of the information that you have provided to Tide changes (for example if you change your e-mail address or name) please let us know. Please contact us or update your online account settings or by sending a letter to Tide, 7-11 Melville Street, Edinburgh EH3 7PE - 0131 622 6231.

Your consent

By submitting your information you give your consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of this website will signify that you agree to any such changes.

How to contact Tide

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please complete a contact form with your suggestions.

Information We Collect

We may collect information regarding your usage of the website tide-scotland.co.uk or collect information from emails, messages or posts you send to us. We will only ever collect information that is vital to the purpose you have provided it.

Your Rights

You have rights in relation to personal information that we hold about you. These include:

  • The right to request access to your personal information

  • Request that it is erased

  • Request that its processing is restricted

  • Request that any inaccurate personal information is rectified.

  • Object to the processing of your personal information

  • Obtain a copy of the personal information in a machine-readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.

Please contact info@tide-scotland.co.uk for any requests.

You have the right to request us not to use your details for the purpose of providing you with information about the goods and services provided by our group (other than information which you have specifically requested).

You can also notify us by contacting us at Tide, 7-11 Melville Street, Edinburgh EH3 7PE, 0131 622 6231 or email us info@tide-scotland.co.uk

Our site may contain links to and from our partners’ and affiliates’ websites. If you follow a link to their sites, please note that these sites have their own privacy policy and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.

The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, please contact us at rod@tide-scotland.co.uk

Changes to this policy

We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update. Please check this policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

How we use your information

We will only ever use your information for the purpose that it has been submitted. At any point you can opt out of any marketing communications you receive from us.

Your information will enable us to process your request, set up an account or reply to your request. We may also use your information to offer support or improve our business.

There are various ways in which we may use or process your personal information. We list these below:

  1. Consent:

When you provide consent, we may use your information to:

  • Contact you with marketing communications

  • Contact you for views

You can un-subscribe from communications at any time at the email via the link at the bottom of our emails. Please contact us it you require any help doing this info@tide-scotland.co.uk

 

2. Contractual performance:

We will use your information to fulfil and complete your orders, purchases and other transactions entered into with us. This will include:

  • Create an account for you

  • Fulfil an order

  • Collect payment

  • Provide a receipt

  • Sharing with a third party

 

3. Legitimate Interests

We will use your information provided where it is necessary for us to carry out activities for which it is in our legitimate interest as a business to do so.

  • Provide support

  • Promote and operate the business

  • Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our business;

 

4. Vital Interest

Sometimes we will need to process your personal information to contact you.

How long do we keep your information.

  • Until you close your account

  • If you contact us for support, until your request has been completed

 

How we store your information:

By submitting your information, you agree to its transfer and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information, we will use strict procedures and security features to prevent unauthorised access.

Sharing your information with Third Parties

We may have to share your data with third parties, including third-party service providers

Selected third parties including:

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;

  • Google: To improve and optimise our website.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Sensitive Personal Information

We do not require sensitive personal information. Please do not provide such information to us.

Email Marketing

If opting into marketing we will contact you via email. The tracking pixel is enable and all data stored and controlled in line with GDPR